Privacy policy questions answered
We collect your name, date of birth, phone number, email address and banking details to verify your identity and process deposits and withdrawals. We also log your device type, IP address and gameplay activity to detect fraud and improve your experience.
We retain your account data and game history for the active account period. After you close the account, we keep only the minimum information required by local law and financial regulations—typically 7 years for transaction records.
No. We do not sell your data to marketing companies or share it with unrelated third parties. We share payment information only with the payment processor handling your DANA, OVO, GoPay or QRIS transaction, and only as needed to complete the transfer.
Banking credentials are encrypted using industry-standard protocols before they enter our system. We never store full card or wallet numbers in plain text. Payment data is held in PCI-compliant secure vaults and accessed only by authorized staff during verification.
Yes. Open your account, contact live chat or email our support team with your request. Include your username and confirm your identity. We compile and send your data export within 5 business days, where local law permits.
Change your password immediately from the account security menu. Then contact live chat or email support with your username and a description of what happened. Our fraud team investigates and secures your account within 24 hours.
Yes, we use session cookies to keep you logged in and analytics cookies to see which games are played most. Log into your account, go to Privacy & Security settings and adjust your cookie preferences. Session cookies cannot be disabled; analytics cookies can be turned off.
